Final Sale, Replacement, Return and Refund Policy

Thank you for shopping with Vaelorne. Please read this policy carefully before placing your order.

1. All Sales Are Final

Except where applicable consumer law provides a mandatory right, all purchases from Vaelorne are final.

We do not accept voluntary returns, refunds, exchanges, or cancellations for:

• Change of mind or buyer’s remorse;
• No longer wanting or needing the product;
• Ordering the wrong size, color, model, or variation;
• Missing an event, convention, holiday, or intended-use date;
• Finding the product at a lower price elsewhere;
• Personal preferences concerning appearance, weight, texture, feel, or fit where the product matches its description;
• Minor variations associated with hand-finishing or 3D printing that do not materially affect the product’s appearance, function, or quality; or
• Any other reason unrelated to the product being damaged, defective, incorrect, materially misdescribed, or not delivered.

This final-sale policy does not exclude or restrict any rights that cannot legally be excluded under the laws applicable to your purchase.

2. Order Cancellations and Changes

Orders may enter processing or production shortly after they are placed.

Except where applicable law provides otherwise, orders cannot be cancelled or changed after processing or production has begun.

Customers are responsible for confirming the correct product, color, size, delivery address, and other order details before completing checkout.

We may attempt to accommodate a cancellation or order change before processing begins, but we cannot guarantee that the request will be completed.

If Vaelorne is unable to fulfill your order, we will offer a suitable replacement where appropriate or issue any refund required by applicable law.

3. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as possible after delivery.

Contact us at support@vaelorne.com if:

• Your item arrived damaged;
• Your item has a manufacturing defect;
• You received the wrong product, color, size, or variation;
• A part or accessory is missing;
• The product is materially different from its description; or
• The package appears to have been damaged during transportation.

Please contact us within 7 days of delivery where reasonably possible so that we can investigate the issue with the shipping carrier or fulfillment provider.

This requested notification period does not limit any longer mandatory rights provided by applicable consumer law.

When contacting us, please provide:

• Your order number;
• A clear description of the issue;
• Photographs or video showing the problem;
• Photographs of the external packaging and shipping label, where relevant; and
• Any other reasonable information needed to assess the claim.

We may request additional evidence before approving the claim. The absence of photographs will not automatically remove any statutory rights where providing photographs is impossible or unreasonable.

4. Free Replacements for Approved Claims

When we confirm that an item arrived damaged, defective, incomplete, or incorrect, our normal remedy will be to provide a replacement at no additional cost.

Approved replacements include:

• The replacement product or affected component;
• Standard replacement shipping; and
• Reasonable return shipping costs if we require the original product to be returned.

Depending on the nature of the issue, we may replace only the damaged or defective component where doing so fully resolves the problem.

Do not return an item unless Vaelorne has provided return instructions. We may not require the damaged item to be returned in every case.

Where a return is required, we will provide a prepaid return label or reimburse reasonable return shipping costs where required by applicable law.

If the same product is unavailable, we may offer an equivalent replacement of equal or greater value. We will not substitute a materially different product without the customer’s agreement.

If a replacement is unavailable, cannot be completed within a reasonable period, does not resolve the problem, or applicable law entitles the customer to choose another remedy, Vaelorne will provide the repair, refund, price reduction, or other remedy required by applicable law.

5. Lost or Undelivered Orders

If tracking information shows that an order has been delivered but you cannot locate it, please first:

• Check around the delivery location;
• Ask members of your household or building;
• Check with neighbors, reception, or building management; and
• Contact the shipping carrier where appropriate.

If the shipping carrier confirms that the package was lost before delivery, Vaelorne will normally send a replacement at no additional cost.

If a replacement is unavailable or applicable law requires a refund or another remedy, we will provide the legally required remedy.

Vaelorne is not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. However, we will provide reasonable assistance in attempting to locate or recover the package.

6. What Is Not Covered by the Replacement Policy

Our replacement policy does not cover damage or problems caused after delivery by:

• Accidental damage;
• Misuse, abuse, or improper handling;
• Unauthorized alterations, repairs, or modifications;
• Failure to follow product instructions or safety guidance;
• Improper storage;
• Exposure to excessive heat, moisture, pressure, or chemicals;
• Normal wear and tear;
• Damage caused while transporting the product after delivery;
• Damage caused by costumes, attachments, accessories, or equipment not supplied by Vaelorne; or
• Cosmetic preferences or minor production variations that were reasonably disclosed in the product description.

Hand-finished and 3D-printed products may contain small variations in finish, texture, paint application, or surface appearance.

Such minor variations are not considered defects unless they materially differ from the product description or significantly affect the product’s intended function or overall appearance.

This section does not exclude claims arising from a manufacturing defect or any mandatory legal right.

7. United Kingdom and European Union Withdrawal Rights

This section applies only where the customer has a mandatory legal right to withdraw from an online purchase.

Consumers purchasing a standard, non-personalized product for delivery to the United Kingdom or European Union may generally cancel the purchase within 14 days after receiving the product, without providing a reason.

To exercise this right, the customer must notify Vaelorne at support@vaelorne.com within the applicable 14-day period.

After notifying us, the customer must return the product within the additional period required by applicable law, normally 14 days.

For a change-of-mind withdrawal:

• The customer is responsible for the direct cost of returning the product;
• The product must include all components and accessories reasonably available;
• The customer should use tracked and adequately insured return shipping;
• The product must not have been handled more than reasonably necessary to inspect its nature, characteristics, and function; and
• Vaelorne may make a legally permitted deduction for diminished value caused by excessive handling, wear, damage, or use.

For a valid withdrawal, Vaelorne will refund the purchase price and the cost of the least expensive standard delivery method offered for the original order.

Premium, expedited, or express delivery upgrades are not refundable beyond the cost of standard delivery unless required by law.

We may withhold the refund until we have received the returned product or the customer provides acceptable evidence that it has been sent back, whichever occurs first.

The customer will not be responsible for return shipping where the return results from the item being damaged, defective, incorrect, or materially misdescribed.

8. Custom-Made and Personalized Products

The statutory change-of-mind withdrawal right may not apply to products genuinely made according to a customer’s individual specifications or clearly personalized for that customer.

Examples may include products made using:

• Individual customer measurements;
• Customer-specific artwork or emblems;
• Personalized engraving;
• A unique design requested by the customer;
• A non-standard finish specifically produced for the customer; or
• Another meaningful customer-specific modification.

Where a product is genuinely custom-made or personalized, this will be clearly identified on the product page or during the ordering process.

A customized or personalized product remains eligible for a remedy if it arrives damaged, is defective, is incorrect, is materially misdescribed, or does not match the specifications agreed with the customer.

Products are not necessarily considered personalized merely because they are handcrafted, 3D printed after the order is placed, or produced on demand.

9. Refunds Required by Law

Vaelorne does not provide voluntary refunds for final-sale or change-of-mind purchases except where a mandatory withdrawal right applies.

A refund may nevertheless be provided where:

• Applicable law requires it;
• The customer has a valid statutory withdrawal right;
• A replacement is unavailable;
• A replacement cannot be completed within a reasonable period;
• A replacement fails to resolve the problem;
• The customer has a legal right to choose a refund instead of a replacement;
• The order cannot be fulfilled; or
• The product was not delivered and cannot reasonably be replaced.

When a refund is legally required, it will be issued to the original payment method within the timeframe required by applicable law.

Banks, card issuers, and payment providers may require additional time to post the refund after it has been issued.

No restocking fee, administrative fee, or payment-processing deduction will be applied to a refund where such a deduction is prohibited by law.

10. Australian Consumer Rights

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law.

Where a product has a major problem, Australian consumers may be entitled to choose between a refund and replacement.

For a minor problem, Vaelorne may choose to provide an appropriate repair or replacement in accordance with applicable law.

Our free replacement policy operates in addition to, and not instead of, these rights.

11. Return Instructions

Do not send a product back without first contacting Vaelorne.

For an approved return, contact:

Email: support@vaelorne.com

Include your order number and the reason for the return. We will provide the correct return address and instructions.

Products sent to an unauthorized address may be delayed or lost. However, failure to contact us in advance will not remove a mandatory consumer right where applicable law provides otherwise.

12. Proof of Purchase

We may request reasonable proof that the product was purchased directly from Vaelorne.

Acceptable proof may include:

• An order confirmation;
• An order number;
• A receipt;
• A payment record; or
• Another document reasonably showing the purchase.

13. Mandatory Consumer Rights

Nothing in this policy is intended to exclude, restrict, or modify any consumer right, statutory guarantee, legal warranty, withdrawal right, or remedy that cannot lawfully be excluded.

Where this policy conflicts with mandatory consumer law, the applicable mandatory consumer law will take priority.

14. Contact Us

For damaged-product claims, replacement requests, or questions about this policy, contact:

Vaelorne Customer Support
Email: support@vaelorne.com

15. Voluntary Cancellation Requests and Cancellation Charge

Orders are processed promptly and cannot be cancelled once production or fulfilment has begun. Vaelorne may, at its discretion, accept a customer’s change-of-mind cancellation request before dispatch.

If accepted, Vaelorne may deduct the lower of 20% of the cancelled item(s) subtotal or its reasonable, non-recoverable costs directly caused by the cancellation.

This charge applies only where permitted by law and never applies where Vaelorne cannot fulfil the order or the cancellation results from Vaelorne’s error, delay, or a damaged, defective, incorrect, misdescribed, or undelivered item.